If  you are improving a process, it's CRITICAL to start with the existing "as is" process, warts and all. But how are you going to produce a nice neat process map?
Here is a 1 minute review of your mapping software options:
Sign up for the yEd video training
(a steal at $7)
Your choice. Save hours learning to use FREE software. Or  spend hours learning Visio etc. AND pay every month for it.
Here's What You'll Learn in the Training...
A great alternative to Microsoft Visio, it's powerful and it's FREE Which is a great price!!
Downloading & Installing
User Interface
Configuring yEd
Mapping Whiteboard Photos
Adding Decisions
Connecting Things Up
Finishing Touches
Printing & Exporting
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